Frequently Asked Questions
What is GROXE?
GROXE is an online platform that connects local farmers directly to customers. You can buy fresh, high-quality agricultural products like rice, pulses, millets, and more, sourced directly from trusted farmers. Each product comes with information about its origin, farmer, and farming practices.
How do I create an account?
To shop on GROXE, click on the Sign Up button on the portal, provide your basic details, and verify your email or mobile number. Once registered, you can start exploring and ordering products.
How do I place an order?
- Browse products in the portal. You can explore by category or farming practice category to see items based on how they are grown (organic, traditional, etc.).
- Select the items you want to purchase. You can view farmer details, product location, and information about fertilizers or manure used.
- Add the items to your cart and proceed to checkout.
- Enter your delivery details and choose a payment method.
- Confirm your order. You will receive an order confirmation via email or SMS.
What payment methods are accepted?
We accept multiple payment options for your convenience:
- Credit/Debit Cards
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net Banking
- Wallet payments (if available)
How is the delivery done?
GROXE partners with local logistics providers and ensures your order is shipped directly from the farmers. Delivery times may vary depending on your location. You can track your order status in the portal.
Can I return or exchange a product?
We take utmost care to deliver fresh and quality products. If there is an issue with your order, please contact our Customer Support within 24 hours of delivery. We will assist with replacements or refunds as per our policy.
Are the products organic or chemical-free?
GROXE sources products directly from farmers. You can filter products by farming practice (organic, conventional, or traditional). Each product listing clearly mentions whether it is organic or the type of fertilizers/manure used, so you can make informed choices.
How can I contact GROXE for support?
You can reach us through:
- Email:com
- Phone: 9080570057
Can I save my favorite products or farmers?
Yes! You can add products to your Favorites and follow specific farmers to stay updated on their latest offerings.
Is my personal information safe?
Absolutely. GROXE uses secure encryption and follows strict privacy policies to protect your personal and payment information.
How can I give feedback or suggestions?
We love hearing from our customers! You can submit feedback through the Feedback section in the portal, and our team will review it to improve your shopping experience.